FAQ

A personalized custom song is the ultimate unique present because it offers five key benefits:
1. Exclusivity: It is the only gift of its kind in the world.
2. Lasting Emotion: The sentiment and emotional impact endure long after the occasion.
3. Deeper Connection: It conveys profound feelings that words alone cannot express.
4. Storytelling: The music encapsulates a cherished memory or personal narrative.
5. Shareable Content: It creates a high-quality, memorable piece of content that can be easily shared with others.

Our custom song creation process is designed to be highly collaborative, guiding your personal story into a professionally produced track. It typically involves five key stages:

1. Story Elicitation and Music Direction Setting Upon placing your order, you'll complete a brief form to provide us with the purpose of the song, its background story, and the specific emotions you wish to convey. Additionally, we use this information, along with your preferred music genre and mood/atmosphere details, to establish the desired overall song style and direction.

2. Collaborative Lyric Writing (Drafting) Our writers transform your narrative into compelling lyrics. We will present you with two distinct lyric versions based on your story. You will then select the version that best resonates with your vision.

3. Professional Music Composition Utilizing our expert studio resources and cutting-edge AI music technology, we compose and produce two complete musical arrangements (instrumentals) that perfectly complement the selected lyrics. These two song versions are prepared for your review.

4. Final Song Selection We provide you with both composed versions. You will have the opportunity to listen and select your preferred final version—the track that will be fully mastered and delivered.

5. Final Delivery & Mastering The selected version is put through a final mastering stage to ensure broadcast-quality sound. We then send the final high-quality audio file to you, completing your personalized musical journey.

Our standard delivery timeline for a fully custom song is streamlined for efficiency:
1. Lyrics Drafts: You will receive two unique, professionally written lyric options within 36 hours of placing your order and submitting your brief.
2. Sample Selection: Once you select your preferred lyrics, you will receive two distinct melody/arrangement samples (demos) within the next 2 business days.
3. Final Delivery: After you approve a complete song sample, the final, mastered track is delivered within 12 hours.

Need it faster? We offer an Express Service option that significantly reduces these times. This can be easily added during the checkout process.

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.